All items are dispatched by Royal Mail Post, or any alternative that we think will offer a faster service.
Delivery dates mentioned in any acknowledgement of order or elsewhere are approximate only and are not of any contractual effect and the Seller shall not be under any liability to the Buyer in respect of any failure to deliver on particular date or dates. Unless otherwise expressly agreed the Seller may effect the delivery in one or more installments. Each installment shall be treated as a separate contract.
Delivery shall be at the Buyer’s premises unless otherwise agreed by the Seller. Goods dispatched by the Sellers’ normal next day carrier services are subject to a standard carriage charge, goods dispatched by special delivery of whatever kind at the Buyer’s request are subject to a carriage surcharge.
If the Buyer refuses or fails to take delivery of goods tendered the Seller shall be entitled to terminate the contract with immediate effect or to dispose of the goods as it may determine and the Seller reserves the right to recover from the Buyer a minimum handling fee of 15% of the total price of such goods which shall be paid by the Buyer within 15 days of the date of invoice.
Quotation from the Distance selling regulations Hand book 2010
Unless you have agreed that they can, your consumers cannot cancel if the order is for:
- services where you have had the consumer’s agreement to start the service before the end of the usual cancellation period and you have provided the consumer with the required written information before you start the service, including information that the cancellation rights will end as soon as you start the service
- goods or services where the price depends on fluctuations in the financial markets which cannot be controlled by the supplier
- the supply of goods made to the consumer’s own specification such as custom-made blinds or curtains. This exception does not apply to upgrade options such as choosing alloy wheels when buying a car, or a combination of standard-off-the shelf components when ordering a PC
- goods that by reason of their nature cannot be returned
We will accept the returned goods from you upon the following conditions;
If we are satisfied that there is a defect in the goods provided then we shall endeavor to resolve the issue at our discretion and within a reasonable timescale. Where ever possible goods will be replaced like for like or credit note will be issued for part/full orders. We do not accept returned personalised goods unless there is a fault.
Faults are to be reported within 3 days of delivery and returned to us within 10 days of delivery.
You agree to pay 15% handling fee against non faulty goods.